All Fish Flipper (“FF”) sales are final unless a refund is required by applicable law.
Refunds will not normally be issued for:
• Account bans, wipes, suspensions, or other game penalties.
• Failure to read the product description, requirements, or Terms of Service.
• User configuration errors or unsupported modifications.
• Hardware, operating system, VPS, proxy, internet, or account compatibility issues.
• Game updates, market changes, maintenance, bugs, or temporary downtime.
• Failure to achieve an expected amount of profit.
• A customer changing their mind or no longer wanting the product.
• License revocation caused by a Terms of Service violation.
• Failure to cancel a subscription before its renewal date.
Customers should contact FF support before opening a payment dispute.
Fraudulent chargebacks, false disputes, or attempts to keep access after reversing payment may result in immediate license revocation and permanent blacklisting.
Approved refunds, when applicable, will be returned through the original payment method. Access to the product and related Discord roles may be removed after a refund is processed.
Nothing in this policy removes any non-waivable consumer rights provided by applicable law.